Description: The Staten Island Ferry is an historic institution within the City of New York. Its 24-hour operations support the transportation of over 21 million passengers annually within New York Harbor.
Challenge: The Staten Island Ferry required a world-class safety management system (SMS) on a fast-track basis following a major casualty in 2003. Prominent stakeholders including the U.S. Coast Guard and the National Transportation Safety Board (NTSB) expected nothing less than a leading and sustainable solution to deliver safety in vessel operations within a large and complex civil service organization. The ultimate challenge was to develop and successfully launch an SMS that would encompass an organization of over 500 city workers tasked to operate, manage and maintain a fleet of 10 ferries, 2 passenger terminals, a vessel fueling facility, and an extensive maintenance facility.
NYC DOT leadership has extended the scope of the SMS in recognition of its value to effectively manage operations. The system is frequently reviewed and revised to accommodate change. It is unique to the Staten Island Ferry and has delivered benefits to the organization's stakeholders, including its ridership.